Return & Refund Policy
Last updated: 11 May 2025
1. 30‑Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may return unopened or gently used products within 30 days of the delivery date for a full refund of the product price.
2. Eligibility for Returns
| Eligible | Not Eligible |
|---|---|
| Unopened items in original packaging | Products received more than 30 days ago |
| Items tested once (hygienically resealed) | Items marked “Final Sale” or “Gift with Purchase” |
| Defective, damaged, or incorrect items | Empty or heavily used containers |
EU customers: Your statutory 14‑day right of withdrawal remains unaffected.
3. How to Start a Return
1. Email returns@centellaskin.com with your order number, product name(s), and reason for return.
2. We will reply within one business day with a Return Merchandise Authorization (RMA) and the return address.
3. Pack the items securely; include the RMA form inside the parcel.
4. Ship the parcel back within 14 days of receiving your RMA. We recommend a tracked service.
4. Return Shipping Costs
- Damaged / incorrect items: We cover return shipping or provide a prepaid label.
- All other returns: You are responsible for return postage. Original shipping fees (if any) are non‑refundable.
5. Refunds
- Once we receive and inspect your return, we’ll e‑mail a confirmation.
- Approved refunds are processed to your original payment method within 5 business days.
- Bank or card issuers may take additional time to post the credit.
6. Late or Missing Refunds
If you have not seen the refund after 10 business days:
1. Check your bank or PayPal statement again.
2. Contact your card issuer; posting delays may occur.
3. If issues persist, e‑mail support@centellaskin.com and we will investigate.
7. Exchanges
We only replace items if they are defective, damaged, or received in error. For a different shade or product, please return the original item for a refund and place a new order.
8. Gifts
If the item was marked as a gift and shipped directly to you, you will receive a store credit for the value of the return. If the gift giver had it shipped to themselves, the refund will be issued to the original purchaser.
9. Contact
Questions? We’re here to help:
Email: returns@centellaskin.com
By shopping at CentellaSkin, you agree to this Return & Refund Policy.
